All-Star Auto Glass - (206) 462-3303

Spoke with Tom by phone, he got me all dialed in on an appointment. The next morning, right at 10 am I had a repairperson there to quickly fix my windshield. They accepted my insurance and even if they hadn't, they were by far the least expensive of the local companies I called. Good stuff all around.

I had a large chip in my windshield. I called All Star Wednesday morning in work and they were able to pop over to my office in Bellevue that same day to fix my ding. Not knowing what to expect, the man that came to my aid was very helpful and patient with my questions. Thanks All-Star, but bring back the Jamie Moyer commercials!!!

The window repair man called me himself about half hour before he showed up to do the work. Prior to this I had not received any confirmation via email nor phone that my online inquiry from the night before for the window repair had even been read. The call surprised me! Just because All Star had received authorization from my insurance company for payment they assumed they would work on my car the following day and when they wanted to. Anyway I had left my vehicle at my sister's house while I was at work so she could facilitate the repair. Joe, the repairman, showed up around 10 am, started and finished the job without inquiring about payment. Once completed he argued with my sister and demanded he pay her (I had already told my sister that I had prepaid the repair company - that being Safelite who actually CONFIRMED the scheduled appointment the night before and were planning to show up between 2 & 3 pm). She was shocked because he threatened to remove the repaired window if he did not pay her so she proceeded to pay him. After MANY phone calls and transfers to a very aloof and patronizing manager by the name of Tom (he admitted he told Joe over the phone to remove the window if my sister refused to pay because "it was suspicious that [we] had not received payment for the window repair especially since [we] had received the work order request from Progressive then received a cancellation," then retracted the statement IMMEDIATELY when I asked why Joe hadn't listened to his very own manager and just saved me a headache entirely) and other customer service representatives, I just wanted to forget the entire situation. Once off work and upon returning to my vehicle I did not plan on making any more calls. I would have been happy with what All-Star promises customers. BUT... now the window makes a rubbing noise when sliding down that was never there. It sounds like its struggling to function properly. Worse of all is that there is still broken glass EVERYWHERE in my car (the window was busted in to steal my purse)!!! I was promised a thorough vacuum AND that the glass shards that fell within the door itself would all be removed. My car floors look as if Joe just picked up the largest pieces he could find. There are random pieces of large glass here and there. I can actually see pieces of glass still in the window frame on the rubber lining!! I can HEAR glass still in my door when the door shuts. After a long day of speaking with incompetent managers, who would dash out the door at the end of the day before handling a customer complaint after saying they would contact me immediately, and phone call after phone call, I just wanted what I paid for. Now my insurance recommended me to go to a Safelite location where they will clean up the mess All Star made.